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Tickets and cases can be assigned / routed to the appropriate staff member for follow-up and fields can be customized to capture the information specific to a company’s support process. You can automate your business process using LeadMaster’s workflow – for example whenever a new case is created send the customer an email to confirm receipt and let them know who is working on it. Don’t waste time writing the same thing over and over again – use LeadMaster’s built-in email templates and workflow to quickly provide common responses to questions.
The system is easily customizable so you do business your way and LeadMaster will configure it to use familiar terms for your team. LeadMaster’s case management feature provides a virtual help desk to help increase customer retention and boost overall customer satisfaction.
Get a CRM system the suits your business needs. Contact us for a free30-day trial and see how LeadMaster can help you.
Our dedicated staff is also available at 800-699-4164 . We’ve helped thousands of customers and would love to do the same for you.
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