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LeadMaster offers two versions of Outlook integration.
Windows 7, 8, 10 &11
Microsoft Office 2010, 2013, 2016 and Office 365 (installed version)
Both 32-bit and 64-bit versions.
The LeadMaster CRM Sync extension was introduced in August 2019. This extension provides a seamless integration with Microsoft Outlook. The integration includes the ability to attach incoming and outgoing emails to contacts in LeadMaster as well as view notes, callbacks, email history and lead nurturing in the CRM. Features include:
Windows 7, 8 & 10
Microsoft Office 2007, 2010, 2013 & 2016
Both 32-bit and 64-bit versions.
Steps for Installing the Add-In Modules
1.) Open Outlook.
2.) Click on the CRM Sync tab at the top of your Outlook navigation screen. Select the “Configuration” option.
3.) Select the desired sync frequency – Monthly, Daily, Weekly or Hourly.
4.) Click on “Edit CRM Sync Login…” type in your unique user name and password.
5.) Click again on the CRM Sync tab and select “Synchronize”.
6.) Follow the instructions as the system prompts you through the rest of the installation.
When logging into the online application, click on User Settings and you will see an Outlook Sync parameter that allows you to determine what the application is todo if the contacts do not match with an existing record when you sync. One option is to save the contact to the Filing Cabinet hyperlink on your Home Page when there is no match. You can then manually link the contact or create a new record. The other option is to automatically create a new record with new contact as primary if there is no match.
1.) Open Outlook
2.) When creating a new Outlook email, you will see an additional send option on the top navigation bar of the email – Send & Log
3.) Select the Send & Log option if you wish to send the email out to the recipient as well as log the email within your CRM Database.
4.) When opening an email, you will see an additional send option on the top navigation bar of the email – Log message.
5.) Select the Log Message option if you wish to send a copy of this email to your CRM database.
6.) When Logging into the online application, emails that do not match an existing unique email address in your online DB records will be placed in a Filing Cabinet that can be accessed in the Leads accordion on your Home page.
NOTE: These instructions apply to Microsoft Windows XP: the steps may differ somewhat depending on the operating system installed on your local computer.
1.) Go to Start > Settings > Control Panel > Date and Time
2.) On the Time Zone tab, check to make sure that the Time Zone setting matches what is set in the online application under User Settings
3.) Go to Start > Settings > Control Panel > Regional and Language Options
4.) On the Regional Options tab, check to make sure that the language setting is suitable for your time zone. For example, if your time zone is in the US, this should read English (United States) but if your time zone is in Australia, this should read English (Australia). This setting will control the format that dates appear in on your system. This should match what is set in the online application under User Settings.
1.) Help > About Microsoft Office Outlook
2.) Click “Disabled Items”
If CRM Tools appear in the list then you need to re-enable it. Then you may need to repeat the first series of five steps again to ensure it is checked in the COM Add-Ins list.
1.) Click on the ‘CRM Sync’ menu and select the menu item ‘Request Technical Support’.
2.) The add-in will create an email pre-addressed to LeadMaster support with diagnostic information.
3.) Please send that email along with the following info to LeadMaster Support.
With tools to make every part of your process more human and a support team excited to help you, getting started with inbound has never been easier.